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I'm using the Kofax Training CBT on Internet Explorer 11. When I run the CBT modules, I receive the following message and nothing happens: Loading Controls

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What is causing a 'Loading Controls' error when I run the Kofax Training CBT on Internet Explorer 11 (21900)


QAID # 21900 Published

Question / Problem:

I'm using the Kofax Training CBT on Internet Explorer 11. When I run the CBT modules, I receive the following message and nothing happens:

Loading Controls

What can cause this issue?

Answer / Solution:

This issue can be caused due to an update to Flash Player.

Under that scenario, the steps below can resolve this issue:

  1. Using Internet Explorer (version 11 recommended), right-click on the web page that you are trying to view.
  2. A menu will appear; select Global Settings...
    21900 Image_003.jpg
  3. Go to the Advanced tab, and click the Trusted Location Settings... button:
    21900 Image_004.jpg
  4. On that screen, add the folder that runs the Flash via clicking the Add... button:
    21900 Image_005.jpg

Applies to:

Product Version Category
ALL All Other