I'm using the Kofax Training CBT on Internet Explorer 11. When I run the CBT modules, I receive the following message and nothing happens: Loading Controls

Question / Problem:

I'm using the Kofax Training CBT on Internet Explorer 11. When I run the CBT modules, I receive the following message and nothing happens:

Loading Controls

What can cause this issue?

Answer / Solution:

This issue can be caused due to an update to Flash Player.

Under that scenario, the steps below can resolve this issue:

1. Using Internet Explorer (version 11 recommended), right-click on the web page that you are trying to view.
2. A menu will appear; select Global Settings...
   
3. Go to the Advanced tab, and click the Trusted Location Settings... button:
   
4. On that screen, add the folder that runs the Flash via clicking the Add... button:
   

Applies to: