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Kofax Knowledge Base Search Tips

Article # 308488 - Page views: 8471

Search Tips

The Knowledge Base search functions differently when your search is performed from the home page ( or from a subsequent Product Family Category.  The differences are described below.

Home Page Search

When beginning a search from the home page of, the search bar will conduct a Global Search. 

Click on the Location arrow to expand the available Product Family Category list.  By clicking on one of the Location links, will allow you to narrow your search results to that Category's articles.  

Top-level Category Search

By browsing to and selecting a specific Product Family Category, then performing your search, the returned results will only be from the articles located within the selected Category.  As you drill down through the various Product Families, you can use the same Location results filter to continue to drill down into each Product Family subcategory.  

Search constraints and examples

Basic search

Use any words or phrases to perform a search.

  • single term: Single word. No formatting needed. This is your basic search. Example = Google
  • phrase: A group of words that make up a phrase. Must be surrounded by quotation marks. Used when looking for a specific array of words. Example = "Getting Started"

Boolean search

Boolean searches help link or unlink search queries. These are used in all popular search engines and are usually universal. Boolean searches are case sensitive and require capitalization. If you have more than two words, Boolean searches help refine the search.

OR: The OR operator displays one query or the other. Searching with multiple words (not a phrase in quotes) always searches with the OR operator. The more relevant search results are boosted if all of the words in the search are in the result. Example: Editor OR Table

AND: The AND operator only shows articles that include all of the words in the query. Searching with phrases acts similarly to using the AND operator. Example: Editor AND Table

NOT: The NOT operator removes the next word from the search results. This helps when you have a large population of results and know you would like to strip out a specific subset of results. Example: Editor NOT Table

Boosting search terms

When searching with multiple terms, you can boost a specific term to give it higher priority in the search. The higher the boost value, the more relevance is given to the term.

^: A query like "page editor" can have either "page" or "editor" boosted, depending on where ^ is appended. Example: page editor^2 or page^10 editor

Group search terms

Multiple clauses can be searched using parenthesis, similar to a math equation.This can be very useful if you want to control the Boolean logic for a query.

( ): Group words with parenthesis and use Boolean operators to separate them. For example: (mt4 OR tcs) AND advanced. This searches for either "mt4" or "tcs" and "advanced" in the query.

Escaping special characters

MindTouch supports escaping special characters that are part of the query syntax.

+ - && || ! ( ) { } ] ^ " ~ *  : \: To escape these characters, use "\" before the character. Click the button on the right to see how to search for (1+1):2. For example: \(1\+1\)\:2



Article # 308488
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