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Kofax

Download Software from the Kofax (electronic) Delivery site

How to Download Kofax Software. Instructions regarding registering and downloading Software from the Kofax (electronic Fulfillment) Delivery (KeF) Site.

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Overview

This guide will show you how to use the Kofax (electronic) Delivery site to obtain the software you or your organization have purchased.

It is a cloud-based system intended to provide reliable access to Kofax product downloads across the globe.

The Kofax Delivery site can be found at https://delivery.kofax.com.

Accounts for this system are independent of other Kofax Web sites, so please do not try to use your existing login to the Kofax Customer or Partner Portals.

Creating/Retrieving an account

When you visit the Kofax Delivery site at https://delivery.kofax.com, the first window you encounter will contain the Log In prompt.

IMPORTANT NOTE:

As of July 20th, 2019, the Kofax Downloads software delivery system has been upgraded.

If you are an existing user, you must reset your password using the "Forgot your password?" link.

If this is the first time you have accessed the Kofax Delivery site, please click on the "Create new account" link.

KeFLoginScreen.png

Enter your email address and the password you would like to use in the Create a new account window, then click "REGISTER".

Kofax Delivery site REGISTER.png

Please Note:

There is no requirement on the Delivery website to use individual email addresses. A group mailbox is allowed, though you will of course be responsible for the management of the account (i.e., who has knowledge of the password, and who has access to the group mailbox.)

If you have an account but cannot remember the password, please use the ‘Forgot your password?’ link.

Kofax Delivery site Forgot your password.png

Enter your email address, and click submit, you will then receive an email with instructions for resetting your password.

Downloads

The first screen you see after login is a list of the software already associated with your account. The "Downloads" link at the top of the screen will return you to this page.

Kofax Delivery site Downloads window.png

The "View" dropdown allows you to filter the view.  The:

  • "My Kofax List" view will display all the software added to your account.
  • "My Extended Downloads" will display any files/fixes provided to you by Kofax Technical Support.
  • "Filter by product:" allows you to show downloads relating to a particular product.

Kofax Delivery site My Kofax list.png
 

Once a product is selected, you may also filter by Language and Version.

Kofax Delivery site Downloads filter by version-language window.png

There is also a search facility to filter by key word(s).

Kofax Delivery site Downloads filter by keyword window.png

Registrations

To see which serial numbers are registered to your account, click on the "REGISTRATIONS" link at the top of the page.

Kofax Delivery site Registred SN.png

Add Software

When a new account is created, there will be no software associated with it. To gain access to software downloads, you will need add your Software serial number.  This will be in the format AAnnnnn (2 letters followed by 5 numbers.)

Click on "ADD SOFTWARE" at the top of the window.

Kofax Delivery site Add Software window.png

Enter your serial number(s) in the Serial Number box and click ADD SOFTWARE.  You can add up to 5 serial numbers one time.  If you have additional serial numbers, return to this window and continue to add them.

Kofax Delivery site Add Software2 window.png

To gain access to the software download for your product, the serial number(s) you entered must either be an active evaluation license(s) or purchased license(s) with a valid maintenance contract.

The versions of software available will be determined by those that are currently supported. Please refer to the Lifecycle Policies and End of Support Dates article for additional details regarding supported products.

Serial numbers can only be associated with one account on the Delivery Web site.  In order to have a serial number reassigned to another person’s Kofax Delivery account, you will need to contact Kofax Sales or Support.  Refer to the Who do I contact if I have a problem? section of this document for details.

Account

If you wish to view you account details or change your password, click on "ACCOUNT".

Kofax Delivery site Account selection window.png

To change your password, enter your existing password in the ‘Current password’ field, then enter your new password twice, where indicated, and click on Update password to commit the change.

Kofax Delivery site Account Update Password window.png

Who do I contact if I have a problem?

Contact Kofax Sales

If you do not know your serial number.*

  •  If your maintenance has expired.
  • If your evaluation license has passed its expiry date.
  • If you are having problems associating a serial number to your Kofax Delivery account.

*Please check any emails your organization has received from Kofax, as the serial number will be listed in your purchase confirmation email.

Kofax Sales Support information can be found in the Sales Support article.

Contact Kofax Technical Support

  • If you are having problems associating a serial number to your Kofax Delivery account.
  • If you are having issues downloading particular software items.
  • If you are having difficulties logging into the Kofax Delivery site.

A Case can be submitted to Technical Support via the Kofax Customer or Partner Portal.  Browse to the Support Portal Information article and select the appropriate “Log in to the…” link.

Product Family

Other

Product

Electronic Delivery/EDownloads

Version

All

Type

Non-software Issue

Subject

Brief description of your Electronic Delivery problem.

Description

Please ensure your problem is clearly stated, including any serial numbers and the name/version of the product(s) that you are trying to download along with any errors you are seeing.

It can also be helpful if you include the name and version of the web browser you are using.

Important: When creating a support Case (example shown below) via the Kofax Customer or Partner Portals, select the options indicated in the table above.

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