Support Portal Information
Customer & Partner Portals Overview
For Kofax MFD & Productivity Products
Please click on the following link for the appropriate Technical Support contact information:
How to create a support case in the Kofax Support Portal
Log in to the Customer Portal - This link is for customers who already have a Customer Portal Account.
Log in to the Partner Portal - This link is for Kofax Partners who already have a Partner Portal Account.
Kofax VRS and OEM VRS Issue Assistance Form - This link allows Standalone VRS and OEM VRS customers who do not have Portal accounts to submit Cases to the system.
Request a Customer Portal Account - This link is for customers who need to request a Customer Portal login. The Customer Portal includes a unified Knowledge Base for all Kofax products, updated product information, and access to the Case handling system.
Request Customer Portal Assistance - This link is for customers who require Customer Portal login assistance, including help with a forgotten username or resetting their password.
Partner Portal Access Request - This link is for Partners who need to request Partner Portal access.
The Customer and Partner Portals are the online Case submission and tracking methods available 24x7 for all customers and partners. The Portals allow eligible contacts to enter new Web-based support Cases, receive responses to their existing Cases, and review their existing Case history online.
You must request a Portal login (using the hyperlink above) in order to access your Portal. Once a new request has been submitted, the eligible contact should receive an update notification via email within one business day of their Portal submission. Refer to the Kofax Technical Support Holidays article for all support holiday details.
For companies that have a current 24x7 support contract, please contact your designated Kofax Technical Support group, using your standard process if you have an urgent after-hours issue.
Article # 305363