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Support Portal Information

Article # 305363 - Page views: 397886

Customer & Partner Portals Overview

For Kofax MFD & Productivity Products 

Please click on the following link for the appropriate Technical Support contact information:

How to create a support case in the Kofax Support Portal

The Customer and Partner Portals are the online Case submission and tracking methods available 24x7 for all customers and partners. The Portals allow eligible contacts to enter new Web-based support Cases, receive responses to their existing Cases, and review their existing Case history online.

You must request a Portal login (using the hyperlink above) in order to access your Portal. Once a new request has been submitted, the eligible contact should receive an update notification via email within one business day of their Portal submission. Refer to the Kofax Technical Support Holidays article for all support holiday details.

For companies that have a current 24x7 support contract, please contact your designated Kofax Technical Support group, using your standard process if you have an urgent after-hours issue.



Article # 305363
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