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Unable to find fix or service pack in the Kofax (electronic) Delivery site

Finding a Fix Pack or Service Pack in the Kofax (electronic) Delivery site
Article # 3047092 - Page views: 88

Question / Problem: 

I have logged into the Kofax (electronic) Delivery site and I have successfully registered my serial number.

I can see different downloads, but I am unable to find the fix or service pack that I am looking for.

Answer / Solution: 

Fix and service packs (as well as other related files like connectors) are accessible from within the package of the major version they refer to. 

Enter How to here:

  1. In the "View" drop down select your Kofax product, in this example "Kofax TotalAgility"clipboard_e3fdc838629c2029e87ee613ab8c94be8.png
  2. In the "Version" drop down select your major version, in this example "7.10"
  3. Click on the package name for your KTA major version, in this example "Kofax TotalAgility 7.10.0"clipboard_e5fb9ad265a6ec52a3dab7293da1697e1.png
  4. Accept the terms of the license agreement and click on "Proceed to Download"clipboard_eb50f1e60c072fbea084a3713aa4d6ccf.png
  5. This will not automatically start the download of any files, but you will be presented with another view with several items available for individual selection
  6. Scroll down to the "Patch" sub section and you'll locate the latest published fix pack for your version

 

Applies to:  

Product Version
Kofax TotalAgility ALL
Kofax Capture ALL
Kofax Transformation Modules ALL
RPA ALL

 

Article # 3047092
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