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ControlSuite - Contact Details

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Support Contact Information

For support assistance on our products, please see these resources:

  • Kofax Community
    The Kofax community contains a wealth of searchable existing information that may address your needs and/or resolve your issue. You can also post new inquires as we have a growing community of customers and partners that may well know the answer to your question. 
  • Knowledge Base
    The Kofax knowledge base has a constantly growing number of articles created for each of our products, based on cases we receive from you, our customers and partners. By searching for an article for your current issue, you may well be able to immediately find an answer that can resolve it. For search suggestions, refer to the Kofax Knowledge Base Search Tips article.
  • Portal 
    If you are unable to resolve your issue via the Knowledge Base, please log a case in the Kofax Support Portal. When logging the case, please attach all relevant details (screenshots/log files/etc), and it will be routed to the correct product support team and a knowledgeable agent will contact you after a first level analysis of your request.

Customer Portal – https://support.kofax.com

Partner Portal – https://partner.kofax.com

  • For details on how to access the Customer or Partner Portal, please refer to the Support Portal Information article for Customer & Partner Portals Overview details.
  • How to create a support case in the portal? Find the article here.
  • How to raise a 24x7 case and request assistance outside business hours? 
    • If you require immediate critical production support outside regular Kofax business hours, and your Kofax support contract includes 24x7 support, please make sure you check the 24x7 box when you create the case in the portal. You will then receive an automated email, with further details on how to directly contact us if situation requires it.
 
Region Support Portal Partner Portal Phone Number Dial Option for TS Additional Dial Options
US/Canada Customer Login Partner Login +1 877 378 4872 3 1,1 (AutoStore)
OR 1,2 (Equitrac)
OR 1,3 (Output Manager)
Brazil Customer Login Partner Login +55 21 3956 1453 3 1,1 (AutoStore)
OR 1,2 (Equitrac)
OR 1,3 (Output Manager)
Mexico Customer Login Partner Login +52 55 4624 2391 3 1,1 (AutoStore)
OR 1,2 (Equitrac)
OR 1,3 (Output Manager)
Australia Customer Login Partner Login +61 2804 54201 3 1,1 (AutoStore)
OR 1,2 (Equitrac)
OR 1,3 (Output Manager)
Hong Kong Customer Login Partner Login +85 25 808 2092 3 1,1 (AutoStore)
OR 1,2 (Equitrac)
OR 1,3 (Output Manager)
India Customer Login Partner Login 040-45459824 3 1,1 (AutoStore)
OR 1,2 (Equitrac)
OR 1,3 (Output Manager)
Japan Customer Login Partner Login +81 36 890 8590 3 1,1 (AutoStore)
OR 1,2 (Equitrac)
OR 1,3 (Output Manager)
New Zealand Customer Login Partner Login +64 9 887 4327 3 1,1 (AutoStore)
OR 1,2 (Equitrac)
OR 1,3 (Output Manager)
Singapore Customer Login Partner Login 800 852 3061 3 1,1 (AutoStore)
OR 1,2 (Equitrac)
OR 1,3 (Output Manager)
United Kingdom Customer Login Partner Login +44 (0) 203 318 4717 3 1,1 (AutoStore)
OR 1,2 (Equitrac)
OR 1,3 (Output Manager)
Denmark Customer Login Partner Login +45 44 36 07 40 3 1,1 (AutoStore)
OR 1,2 (Equitrac)
OR 1,3 (Output Manager)
France Customer Login Partner Login +33 1 828 83159 3 1,1 (AutoStore)
OR 1,2 (Equitrac)
OR 1,3 (Output Manager)
Germany Customer Login Partner Login +49 6441 6713 8444 3 1,1 (AutoStore)
OR 1,2 (Equitrac)
OR 1,3 (Output Manager)
Netherlands Customer Login Partner Login +31 208 080640 3 1,1 (AutoStore)
OR 1,2 (Equitrac)
OR 1,3 (Output Manager)
Norway Customer Login Partner Login +47 210 35870 3 1,1 (AutoStore)
OR 1,2 (Equitrac)
OR 1,3 (Output Manager)

 

Article # 3040005
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