Support Contact Information
For support assistance on our products, please see these resources:
- Kofax Community
The Kofax community contains a wealth of searchable existing information that may address your needs and/or resolve your issue. You can also post new inquires as we have a growing community of customers and partners that may well know the answer to your question.
- Knowledge Base
The Kofax knowledge base has a constantly growing number of articles created for each of our products, based on cases we receive from you, our customers and partners. By searching for an article for your current issue, you may well be able to immediately find an answer that can resolve it. For search suggestions, refer to the Kofax Knowledge Base Search Tips article.
If you are unable to resolve your issue via the Knowledge Base, please log a case in the Kofax Support Portal. When logging the case, please attach all relevant details (screenshots/log files/etc), and it will be routed to the correct product support team and a knowledgeable agent will contact you after a first level analysis of your request.
Customer Portal – https://support.kofax.com
Partner Portal – https://partner.kofax.com
- For details on how to access the Customer or Partner Portal, please refer to the Support Portal Information article for Customer & Partner Portals Overview details.
- How to create a support case in the portal? Find the article here.
- How to raise a 24x7 case and request assistance outside business hours?
- If you require immediate critical production support outside regular Kofax business hours, and your Kofax support contract includes 24x7 support, please make sure you check the 24x7 box when you create the case in the portal. You will then receive an automated email, with further details on how to directly contact us if situation requires it.