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Robotic Process Automation (RPA) - Contact Details

Article # 3040024 - Page views: 53

Support Contact Information

For support assistance on our products, please see these resources: 

  • Kofax Community
    The Kofax community contains a wealth of searchable existing information that may address your needs and/or resolve your issue. You can also post new inquires as we have a growing community of customers and partners that may well know the answer to your question. 
  • Knowledge Base
    The Kofax knowledge base has a constantly growing number of articles created for each of our products, based on cases we receive from you, our customers and partners. By searching for an article for your current issue, you may well be able to immediately find an answer that can resolve it.  For search suggestions, refer to the Kofax Knowledge Base Search Tips article.
  • Portal 
    If you are unable to resolve your issue via the Knowledge Base, please log a case in the Kofax Support Portal. When logging the case, please attach all relevant details (screenshots/log files/etc), and it will be routed to the correct product support team and a knowledgeable agent will contact you after a first level analysis of your request.

Customer Portal – https://support.kofax.com

Partner Portal – https://partner.kofax.com

  • For details on how to access the Customer or Partner Portal, please refer to the Support Portal Information article for Customer & Partner Portals Overview details.
  • How to create a support case in the portal? Find the article here.
  • How to raise a 24x7 case and request assistance outside business hours? 
    • If you require immediate critical production support outside regular Kofax business hours, and your Kofax support contract includes 24x7 support, please make sure you check the 24x7 box when you create the case in the portal. You will then receive an automated email, with further details on how to directly contact us if situation requires it. 
 
Region Support Portal Partner Portal Phone Number Dial Option for TS Additional Dial Options
Americas Customer Login Partner Login +1 (949) 727-1733 2 -
Austria Customer Login Partner Login +43 1 86645 55033 - -
Belgium Customer Login Partner Login +32 15 444 960 - -
Denmark Customer Login Partner Login +45 43 23 11 55 - -
France Customer Login Partner Login +33 1 41 38 41 30 - -
Germany Customer Login Partner Login +49 761 45 26 92 69 - -
Italy Customer Login Partner Login +39 02 30568 100 - -
Netherlands Customer Login Partner Login +31 30 264 3030 3 -
Portugal Customer Login Partner Login +351 21 041 5910 - -
Spain - Barcelona Customer Login Partner Login +34 93 409 2322 - -
Spain - Madrid Customer Login Partner Login +34 915 67 1270 2 -
Switzerland Customer Login Partner Login +41 44 495 8876 - -
United Kingdom Customer Login Partner Login +44 125 689 1010 - -
United Arab Emirates Customer Login Partner Login +971 4 230 6890 - -
Australia Customer Login Partner Login +612 9274 0892 - -
Japan Customer Login Partner Login +81 3 5308 5633 - -
Malaysia Customer Login Partner Login +60 3 2092 0209 - -
Singapore Customer Login Partner Login +65 6622 1198 - -
Hong Kong Customer Login Partner Login +852 3071 4736 - -

 

Article # 3040024
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