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Kofax

AutoStore: Error connecting and getting license from server

Problem:

  After installing the new AutoCapture Client for version 6 SP1, the following error appears: "Error connecting and getting license from server"

Resolution:

  • Open AutoCapture client
  • Select Options
  • Select Configuration
  • Make sure that the server address and ports match what is in the AutoStore configuration file
  • Restart AutoStore services and reopen AutoCapture client
  • Make sure that the ports are open in the firewall