Having an active antivirus software running while installing Autostore 6 can cause potential issues. In addition to installation issues it is recommended to exclude AutoStore temporary, work, input and destination folders from anti-virus scanning, backup solutions and other software that lock files and directories.
The locks interfere with the operation of AutoStore who uses locks to guarantee the integrity of the files it accesses and or creates. The antivirus could also prevent certain files from executing correctly during the installation process.
Exclude the following files locations from anti-virus scanning. If the file location is changed manually, make sure to adjust the file path accordingly.
Autostore Temp file:
It will be located in the app data of the account that installed Autostore. For example C:\Users\%userprofile%\AppData\Roaming\Notable Solutions, Inc
Work and Input folders:
The work and input folders for the capture components are pretty standard, unless you change them yourself:
C:\Canon MEAP Web
Here you have to decide where your captured documents are going to be saved. If you are unsure maybe just create a C:\Captured folder and create your capture folders for components like Send To Folder there.
In addition to those it is recommended to exclude the folder where the Autostore installation folders are. It may be a good idea to create a folder called C:\Autostore_Install, put the downloaded files there, and exclude it. Once Autostore is installed you can also exclude C:\Program Files (x86)\NSi.