Problem Statement

The A3 document format is not supported in AutoStore out of the box when the OmniPage OCR is in use. For this feature, you have to manually add a file to a specific folder.

Cause

With the new OCR engine there is a limitation for input images of 8400 pixels in both width and height.

Resolution

• Unhide the hidden folders in Windows

2. A simple text format setting file has to be created in "C:\ProgramData\Nuance\OmniPage OCR Service\" with the file name OCRServer.sts and the following content:

Kernel.Img.Max.Pix.X = 32000

Kernel.Img.Max.Pix.Y = 32000

• Restart the AutoStore and OCR service after the change