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NSi AutoStore 6.0 - Support FAQ's

Support Frequently Asked Questions

Q: How do I generate log files for troubleshooting? 

A: In the task configurator there is an option to set the debug level. See the Administrator's Guide or AutoStore Web Help (http://webhelp.nsiautostore.com/autostore/autostore.htm) for additional information.

Q: What information do I need to collect before contacting Technical Support? 

A: Have the following information available:

  • The customer maintenance contract information (must be current on maintenance)
  • The Configuration file
  • The log file
  • The server operating system and service pack versions
  • If a particular component is failing , specific information regarding that component version
  • The information from the "About" button within the Processor Designer
  • A description of the problem and the expected desired result as well as steps to recreate the issue

Q: Is there online help available? 

A: Yes, online help is available. Click on the Help link in the Process Designer. If connected to the internet the link will connect to the on?line help located at http://webhelp.nsiautostore.com/autostore/autostore.htm.

System Requirements

Q: What operating systems are supported for the Server? 

A: The AutoStore server is a 32?bit application which runs on:

  • Windows 7 Pro*
  • Windows Vista (Service Pack 1)
  • Windows 2003 Server 32/64 bit*
  • Windows 2008 Server 32/64 bit*
  • Windows 2008 R2 Server 64 bit* * will only run in 32bit mode in a 64bit environment

These are the supported and certified operating systems for 6.0 Server:

  • Server 2003 (32bit) Standard, Enterprise Latest Service Pack
  • Server 2003 R2 (32bit) Standard, Enterprise Latest Service Pack  
  • Server 2008 (32\64bit) Standard, Enterprise Latest Service Pack
  • Server 2008 R2 SP1 Enterprise

Q: What operating systems are supported for the Client?

  • Windows Vista SP1 (32 and 64 bit)
  • Windows 7 Pro (32 and 64 bit)

Q: What browsers are supported?

  • Internet Explorer 8.0 or greater
  • Firefox 4.0 or greater
  • Google Chrome 10.0 or greater

Q: What databases are supported?

  • SQL Express 2008 (32 bit)
  • Microsoft SQL Server 2005
  • Microsoft SQL Server 2008 (32 and 64 bit)

Q: What are the minimum: CPU, RAM, HDD and Network requirements?

CPU

  • Single Desktop CPU: 2 GHz or more - small deployment recommendation
  • XEON or Opteron CPU: 2MG or more 2nd level cache 1 or 2 CPUs/core - medium deployment recommendation
  • XEON or Opteron CPU: 2MG or more 2nd level cache Multiple CPUs / cores - large deployment recommendation

RAM

  • 1 Gigabyte Available - small deployment recommendation
  • 2 to 4 Gigabyte Available - medium deployment recommendation
  • 4 Gigabyte or More Available - large deployment recommendation

HDD

  • 10+ Gigabyte Available - small deployment recommendation
  • 40+ Gigabyte Available - medium deployment recommendation
  • 100+ Gigabyte Available - large deployment recommendation

Network

  • 100 Mbit - small deployment recommendation
  • 100 Mbit / 1Gbit - medium deployment recommendation
  • 1 Gbit - large deployment recommendation

Download the AutoStore 6 FAQ's: FAQ - NSi AutoStore 6.0.pdf

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