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Kofax

Unable to Download and Install AutoStore 6.0

Installation issues using the 'Lite Installer' (AutoStore6.exe ~ 2MB) or the full installer AutoStore6.exe (~600MB) may occur without any error messages displayed. Both installations log status messages to seperate log files to help AutoStore administrators debug installation issues. If you happen to have an installation issue with either the Lite Installer or Full Installer please include the log files below in your support request. The log files will provide detailed information during the installation process.

Resolution / Workaround

Each installer has its own set of log files and storage locations.

The AutoStore 6 Lite Installer is a very small '.exe' that is used to stream the download of AutoStore to the directory of your choice. When using the Lite Installer to download and install AutoStore 6.0 and you encounter an issue the log files are located here by default:

Lite Installer Log Directory:

C:\Users%User%\AppData\Local\Temp\LiteInstallerLog_*.log

The AutoStore 6 Full Installer is a very large '.exe' that is used to install AutoStore to the directory of your choice. When using the Full Installer to install AutoStore 6.0 and you encounter an issue the log files are located here by default:

Full Installer Log Directory:

C:\Program Files (x86)\NSI\AutoStore Workflow 6\install.log