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AutoStore Installation Error - Maintenance Failed

When upgrading from AutoStore Express to AutoStore Workflow, or reinstalling AutoStore Express or AutoStore Workflow on the same server, you may encounter a pop-up error with the following message "Maintenance Failed" during installation. After selecting "OK" within the error message dialog box, the installation is canceled and the upgrade and or re-installation is not complete.

This is an example of the error message:

Image

Resolution / Workaround

To resolve this issue browse to the following directory, C:\Program Files\NSI\Common. Within this directory there will be a series of DLL's. You need to register the iASML.dll to resolve this issue.

To register the DLL follow these steps:

  • Select Start > Run
  • Enter the following text to and hit enter to register the DLL
  • regsvr32 "C:\Program Files\NSI\Common\iASML.dll"
  • You will recieve a confirmation message stating the DLL has been registered.
  • Restart the installation process

Depending on your installation and version of AutoStore(OEM) the directory path may vary. If you do not have a "Common" directory please contact Support.

Support will provide the following steps if the "Common" directory is not available:

  • Support will create the following directory
  • C:\Program Files\NSI\Common
  • Support will provide a copy of the "Common" folder with DLLs
  • Support will instruct you to register the iASML.dll
  • Support will instruct you to restart the installation process

Registry keys should not be modified to resolve this issue!

 

Attachments:

 

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