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Kofax

Autostore error message after applying license key file - "License => Invalid license Key or License Type."

Problem Statement:

After loading a license from the weblicense portal and applying it in via the license manager, it shows an error like the following.  (See screenshots in attachment below)

The License report however looks like this:

Furthermore the About button shows no Server ID like here:

Cause:

The problem is very likely caused by an unsupported virtualization platform. Officially supported is only VMware as virtualization platform. Other virtualization solutions like Virtualbox, Proxmox and KVM are unable to provide a unique Server ID that is used for licensing purposes.

Resolution:

AutoStore is not supported on these virtualized clients. Please make sure to install AutoStore on a supported host, either virtualized by VMware or a hardware based host.