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AutoCapture: Error connecting and getting license from server

Article # 3016333 - Page views: 879


  After installing the new AutoCapture Client for version AutoStore 6 SP1, the following error appears: "Error connecting and getting license from server"


  • Open AutoCapture client
  • Select Options
  • Select Configuration
  • Make sure that the server address and ports match what is in the AutoStore configuration file
  • Restart AutoStore services and reopen AutoCapture client
  • Make sure that the ports are open in the firewall