Skip to main content
Kofax

AutoStore - AutoCapture Addin issue (Outlook)

  1. Last updated
  2. Save as PDF

Problem Statement:

AutoCapture Addin is not visible in Outlook.  Addin is not selectable in Outlook --> Options -->Add-Ins --> active Add-Ins / inactive Add-Ins

Cause:

Wrong LoadBehavior for a key in the registry.

HKEY_CURRENT_USER\SOFTWARE\MICROSOFT\OFFICE\OUTLOOK\Addins\ACOffice.Connect

Resolution:

  1. Open windows registry (Start > run > regedit)
  2. Go to: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Outlook\Addins\ACOffice.Connect
  3. Change the value data for the LoadBehavior to 3

Microsoft KB 386106