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AutoStore - Bates Stamp Server Supervisor error message during configuration on Windows Server 2012 R2 or Windows 10

Article # 3016385 - Page views: 286

Problem Statement:

After installing the AutoStore 7 Bates Stamp Server on Windows Server 2012 R2 or Windows 10 an error message is displayed when trying to configure the BSS Supervisor.

Error Message on Windows 2012 R2 Server: "Cannot obtain information about BSS administrators. Unspecified error: Could not use ''; file already in use."

Windows Server 2012 R2 Error Message

Error Message on Windows 10: "Cannot add new BSS administrator into the database."

Windows 10 Error Message


Please log in as the local administrator of the server or client system. The local administrator has the required user rights to configure the Bates Stamp Server. On Windows 10 the built-in administrator account needs to be enabled first.


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