Skip to main content
Kofax

AutoStore - Box route component "Could not set file properties"

  1. Last updated
  2. Save as PDF

Problem Statement:

In an AutoStore workflow, when the document is uploaded to Box, the Status Monitor reports an error.

Box: Could not set file properties

Cause:

Permissions issue: The Box route component is configured to create a share for the uploaded document but the Box account is limiting access to shared links.

Resolution:

Take one of the two steps to resolve the issue

  1. Disable the Share option in the Box route component so it no longer attempts to share the document.
  2. Allow anyone with a link to access the file or folder rather than limiting to collaborators (or users in the company in the case of a corporate Box).