Skip to main content
Kofax

AutoStore - How to activate the Debug Level 4 logs

Article # 3016359 - Page views: 949

Information:

Instructions on how to collect AutoStore log files to troubleshoot an issue.  Technical Support requests that the logs should be written in debug level 4.

To start logging:

  1. Open the APD (AutoStore Process Designer) and load the configuration.
  2. Right click in an empty place of the configuration and choose "Properties" -> Task properties will open
  3. Choose -> Advanced
  4. Check Debug with threshold 4 (four) like in the picture below
    Image
  5. Click OK
  6. Save the configuration and restart the AutoStore Service

Reproduce the issue

  • Collect as much detail as possible, including the user information, date, time, IP addresses, etc. 
  • Use unique user names, or document names for different scenarios to make them easier to identify 

Attachment:

TP.PNG (18 KB)