Skip to main content
Kofax

AutoStore - OmniPage OCR non supported image size error

  1. Last updated
  2. Save as PDF
Article # 3016394 - Page views: 796

Problem Statement:

Using AutoStore, a non supported image size error/warning visible in the Status Monitor.

Cause:

The OmniPage OCR component has a limitation for large format TIFF files.

Resolution:

This can only be done with a self generated configuration file in a specific folder. Use the following to override the factory default. Note: The CRServer.sts is not existent by default, thus you can't search the file.

  1. Make the hidden folders visible in Windows / File Explorer.
  2. A setting file must be created. Create file  "C:\ProgramData\Nuance\OmniPage OCR Service\OCRServer.sts" (named as OCRServer.sts) with the following content
  3. Since ControlSuite the path has been changed to C:\ProgramData\OmniPage\OCR Service

    ;PART

    Kernel.Img.Max.Pix.X = 32000

    Kernel.Img.Max.Pix.Y = 32000

    Store the file
  4. Restart the AutoStore Service and the OCR Service.