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Kofax

AutoStore - Send to Folder component adds a counter to PDF files unexpectedly

Problem Statement:

When using AutoStore and a basic workflow with OCR, processed PDF files gets number suffixes even though the counter option is not active. For example, this may occur when using the send to folder route component.

Cause:

This happens when PDF documents are being processed with the OCR component. The original file is being saved in the temp folder as well as the processed one. As both files are not allowed to have the same file name, a trailing counter will be added to the processed file.

Resolution:

As a solution please use the file name RRT of the capture component in the Send to Folder rename schema.