ControlSuite: OCR soft TimeOut 0x8004c417 with activated MRC compression

Problem: 

During the OCR process of a specific file the AutoStore log files shows the error OCR Engine "soft TimeOut" 0x8004c417

Solution: 

This error could be because of a special setting within the OCR component to use MRC compression.

Please follow the nest steps to solve the issue:

1. Make the hidden folders visible in Windows / File Explorer.
2. Go to the location "C:\ProgramData\OmniPage OCR Service\"
3. Create a txt named OCRServer.sts file with the following content:
   ;PART
   Kernel.Timeout = 900000
   Kernel.Timeout.Hard = 900000
4. Save the changes to the file and rename it from txt to sts.
5. Restart the AutoStore and Kofax OmniPage OCR Service.

Applies to: