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ControlSuite: OCR soft TimeOut 0x8004c417 with activated MRC compression

Article # 3039055 - Page views: 65

Problem: 

During the OCR process of a specific file the AutoStore log files shows the error OCR Engine "soft TimeOut" 0x8004c417

Solution: 

This error could be because of a special setting within the OCR component to use MRC compression.

Please follow the nest steps to solve the issue:

  1. Make the hidden folders visible in Windows / File Explorer.
  2. Go to the location "C:\ProgramData\OmniPage OCR Service\"
  3. Create a txt named OCRServer.sts file with the following content:
    ;PART
    Kernel.Timeout = 900000
    Kernel.Timeout.Hard = 900000
  4. Save the changes to the file and rename it from txt to sts.
  5. Restart the AutoStore and Kofax OmniPage OCR Service.

Applies to:  

Product Version
AutoStore 8

 

Article # 3039055