How to capture Konica-Minolta log files
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Question:
How do you capture Konica Minolta log files from AutoStore 7?
Answer:
- Go to the AutoStore installation folder for the Konica Minolta client:
By default, C:\Program Files (x86)\Notable Solutions\AutoStore 7\KonicaPanelClient
- Copy/paste the web.config file to a backup location
- Open the web.config file in Notepad as Administrator (right-click Notepad in Start Menu > select Run as administrator > open web.config)
- Make the following change:
<add key="OpenAPILogLevel" value="None" />
Change to:
<add key="OpenAPILogLevel" value="All" />
- Verify the Trace Category log level and set to Verbose:
<add name="Trace Category" switchValue=
If needed, change to:
<add name="Trace Category" switchValue="Information,Verbose">
- Save the web.config file
- Restart the AutoStore services
- Go to the AutoStore Konica Minolta clients Logs folder:
By default, C:\Program Files (x86)\Notable Solutions\AutoStore 7\KonicaPanelClient\Logs
- Make sure there is an OpenAPISDK1.log with current date and time; if the file is present and shows 0 KB, that's ok (this means the log file is created but the log file entries are still in memory and have not been written to the file)
- Reproduce the issue; make sure to note the specific times of the important events at the panel
- After the issue is reproduced, go to the Konica Minolta clients Logs folder and gather the following logs:
By default, C:\Program Files (x86)\Notable Solutions\AutoStore 7\KonicaPanelClient\Logs
- Save the OpenAPISDK1.log
- Find the Site folder with the most recent date and time stamp then save the last two KonicaPanelTrace.log files (one will have *.yyyy-mm-dd in the file name)
- Save the KonicaPanelError.log file if it has the current date and time stamp
- It's generally also recommended to gather the corresponding DRS logs and AutoStore logs
- Restore the original web.config file
- Restart AutoStore service