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Kofax

Maintenance and Support: ControlSuite, Equitrac, Autostore, Output Manager, SafeCom, ShareScan, PDF, Copitrak, SDKs

Find Support for the AutoStore, BusinessConnect, ControlSuite, Copitrak, eCopy PDF Pro Office, eCopy ShareScan, Equitrac Office / Express, Equitrac Professional, OmniPage Server, Output Manager, Power PDF, SafeCom and SDK products.

If you have Power PDF, OmniPage and/or PaperPort without a Maintenance & Support Contract, please click here

Kofax Support Portal

Available to customers with Maintenance & Support Contracts, Partners, Resellers and Distributors.  Provides access to create, review and update Cases with Technical Support.  Also provides access to restricted Knowledge Base articles.

To log into your Kofax Portal account, please launch your web browser, browse to https://support.kofax.com and enter your Portal Username and password.  If you do not have a Kofax Portal Account, you can request one from the Kofax Portal login page.

Note: Please add .kofax to the end of your email address to login (Example: firstname.lastname@gmail.com.kofax)

Knowledge Base Guides

Please click the link to your product's Kofax Knowledge Base guide for assistance with your Kofax Digital Imaging product.

Software Downloads

Software downloads are available on the Kofax Electronic Fulfillment portal.  This portal is separate from the Kofax Support portal and requires a separate login.  You must register a valid License Key or Serial Number to access the associated download(s).  Downloads are only available with a valid Maintenance and Support Contract.

Maintenance & Support Telephone Numbers

Americas

Monday–Friday
08:00 a.m. to 08:00 p.m. Eastern

US/Canada +1 877 378 4872
Brazil +55 21 3956 1453
Mexico +52 55 4624 2391

Europe

Monday–Friday
08:30 to 18:00 CET

United Kingdom +44 (0) 203 318 4717
Denmark +45 44 36 07 40
France +33 1 828 83159
Germany +49 6441 6713 8444
Netherlands +31 208 080640
Norway +47 210 35870

Asia Pacific

Monday–Friday
08:00 a.m. to 08:00 p. m. AEST

Australia +61 2804 54201
Hong Kong +85 25 808 2092
Japan +81 36 890 8590
New Zealand +64 9 887 4327
Singapore 800 852 3061
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