Maintenance and Support: ControlSuite, Equitrac, Autostore, Output Manager, SafeCom, ShareScan, PDF, Copitrak, SDKs
If you have Power PDF, OmniPage and/or PaperPort without a Maintenance & Support Contract, please click here.
Kofax Support Portal
Available to customers with Maintenance & Support Contracts, Partners, Resellers and Distributors. Provides access to create, review and update Cases with Technical Support. Also provides access to restricted Knowledge Base articles.
To log into your Kofax Portal account, please launch your web browser, browse to https://support.kofax.com and enter your Portal Username and password. If you do not have a Kofax Portal Account, you can request one from the Kofax Portal login page.
Note: Please add .kofax to the end of your email address to login (Example: email@example.com)
Knowledge Base Guides
Please click the link to your product's Kofax Knowledge Base guide for assistance with your Kofax Digital Imaging product.
Software downloads are available on the Kofax Electronic Fulfillment portal. This portal is separate from the Kofax Support portal and requires a separate login. You must register a valid License Key or Serial Number to access the associated download(s). Downloads are only available with a valid Maintenance and Support Contract.
Maintenance & Support Telephone Numbers
08:00 a.m. to 08:00 p.m. Eastern
|US/Canada||+1 877 378 4872|
|Brazil||+55 21 3956 1453|
|Mexico||+52 55 4624 2391|
08:30 to 18:00 CET
|United Kingdom||+44 (0) 203 318 4717|
|Denmark||+45 44 36 07 40|
|France||+33 1 828 83159|
|Germany||+49 6441 6713 8444|
|Netherlands||+31 208 080640|
|Norway||+47 210 35870|
08:00 a.m. to 08:00 p. m. AEST
|Australia||+61 2804 54201|
|Hong Kong||+85 25 808 2092|
|Japan||+81 36 890 8590|
|New Zealand||+64 9 887 4327|
|Singapore||800 852 3061|
Article # 308401