Unable to submit jobs via Business Connect to Equitrac

Problem: 

Print jobs submitted via Business Connect are not showing in the Print-to-Me or the EQPrintQueueViewer

Cause:

This could happen if Business Connect is installed on a double byte OS (like simplified Chinese).

Business Connect is expecting a Windows 1252 code page to read an internal license file. When a double byte OS is used the systems code page is not compatible with the license file, causing the transform engine to fail.

Resolution: 

To fix this, we will need to add a new system variable on every Business Connect server in the environment.  Since every double byte OS has different names for this, I will use the English wording and screens for the instructions:

1. Log in to the server
2. Go to System > Advanced System Settings

3. Go to Environment Variables

 

4. Add a new System Variable

5. The variable name should be: compart.cplib.nativecodepage, The variable value should be: windows-1252

6. Restart the whole server
7. You should now be able to submit print jobs through Business Connect
    

 

Applies to:  

Product	Version
ControlSuite	1.0
ControlSuite	1.1