Why are additional licenses being consumed by the same user on a user-based ControlSuite Equitrac environment with multiple CAS servers?
With Equitrac 6.x, the role of the Primary CAS server has been discontinued. As a result, each CAS server will reach out to the Kofax Licensing service directly to pull a user license. As the licensing server does not keep track of what user is consuming the license, it will assign a new user license regardless if the user is previously licensed on a different CAS server.
In order to work around this limitation, please ensure that the users are only created on one CAS server. Or, you may contact our Kofax Sales Team to convert the user-based licensing to device-based licensing by sending an email to: KDIsales@kofax.com