ControlSuite and DRS 8.2 : Upgrading from DRS 8.1 and earlier requires workaround

Question :

How is Device Registration Service (DRS) upgraded from Version 8.1 and below to version 8.2 and above?

Answer :

Starting with DRS 8.2 (shipped with ControlSuite), the default install directory has changed from %program files%\Nuance (Controlsuite 1.1 and below)  to \Kofax (1.2 and above).  

As a result, when performing upgrades, some specific files (specifically Plugins) must be moved manually to preserve functionality.  See detailed steps below.  

1. If using SQL localdb, Manually copy the existing localDB database files (DRS_LDB.mdf and DRS_LDB_log.ldf) from existing DRS installation location (i.e. %program files%\Nuance\Device Registration Service\Service>) to a safe temporary location.
2. Uninstall existing DRS
3. Download the latest version of ControlSiuite from the Kofax delivery site (requires Maintenance and Support) 
4. Using ControlSuite Install Assistant, install latest DRS . Do not start DRS.
5. Copy the existing Plugins folder to the new installation location. To preserve and restore the existing files complete as follows:
   • Navigate in Windows to the previous installation location of Device Registration Service (i.e. C:\Program Files(x86)\Nuance\Device Registration Service)
   • Navigate within this location to Service\Plugins
   • Find all folder with the name NSi.DeviceManagement.Plugins.* (i.e. NSi.DeviceManagement.Plugins.RicohSOP)
   • Copy the contents of these folders into the identically named folders in the new install location.

Warning: Do not copy the whole contents of the plugins folder.

6. If using SQL database, reconfgure your SQL connection in the Device Configuration Manager.
7. Run Database upgrade tool located in the plugins folder before starting the service.
8. Start DRS
9. Browse to DRS webpage and verify all devices, application and files are still present

Applies to: