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Business Connect: Error 1920. Service 'Business Connect Web Server Service' failed to start

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Article # 3015469 - Page views: 334

Problem Statement:

A user receives the following error when installing Business Connect:   "Error 1920. Service 'Business Connect Web Server Service' (BusinessConnectWebServer) failed to start. Verify that you have sufficient privileges to start system services."  

Cause:

FIPS compliance mode may be enabled on the Windows server.  

Resolution:

Disable FIPS compliance mode, as this is not compatible with Kofax Business Connect.   See Microsoft documentation for "System cryptography: Use FIPS compliant algorithms for encryption, hashing, and signing" for further details on disabling this on the Windows server.