ControlSuite: "Equitrac security policies could not be retrieved" error in Configuration Assistant
Article # 3015474 - Page views: 402
Problem Statement:
In the ControlSuite Configuration Assistant,in the "System Administrators" section, the following error occurs when trying to edit the Equitrac Administrator group. "An unexpected error has occurred". Details show "System.Exception: The Equitrac security policies could not be retrieved." 
Potential Cause:
If the Equitrac service account (running the EQ services) does not have dbowner permissions in the Equitrac database, this error could occur.
Resolution:
Use the appropriate database managemen tool, such as SQL Server Management Studio, and ensure that the Equitrac service account has the dbowner role.
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