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Kofax

ControlSuite: "Equitrac security policies could not be retrieved" error in Configuration Assistant

Problem Statement:

In the ControlSuite Configuration Assistant,in the "System Administrators" section, the following error occurs when trying to edit the Equitrac Administrator group.   "An unexpected error has occurred".  Details show "System.Exception: The Equitrac security policies could not be retrieved."      

Potential Cause:

If the Equitrac service account (running the EQ services) does not have dbowner permissions in the Equitrac database, this error could occur.    

Resolution:

Use the appropriate database managemen tool, such as SQL Server Management Studio, and ensure that the Equitrac service account has the dbowner role.  

 

Attachments:

database-permission.PNG (82 KB)