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ControlSuite: "Equitrac security policies could not be retrieved" error in Configuration Assistant

Article # 3015474 - Page views: 402

Problem Statement:

In the ControlSuite Configuration Assistant,in the "System Administrators" section, the following error occurs when trying to edit the Equitrac Administrator group.   "An unexpected error has occurred".  Details show "System.Exception: The Equitrac security policies could not be retrieved."      

Potential Cause:

If the Equitrac service account (running the EQ services) does not have dbowner permissions in the Equitrac database, this error could occur.    


Use the appropriate database managemen tool, such as SQL Server Management Studio, and ensure that the Equitrac service account has the dbowner role.  



database-permission.PNG (82 KB)