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ControlSuite: How to collect Equitrac Web System Manager Logs

Article # 3035198 - Page views: 285

3035198

Question:

How can logs be collected from the Equitrac Web System Manager?

Answer: 

If you have a problem with the Equitrac Web System Manager, Kofax support may ask you to collect log files.

In order to collect logs for the this, follow the steps below.

Turn on logging:

  1. Start the Internet Information Services Management console and stop the Equitrac application pool.
  2. Open web.config from the installation folder of Web Client in a text editor such as Notepad.
    • For Controlsuite 1.2 it is %Program Files%\Kofax\Equitrac\Web Client
  3. Find the line  <add key="LogLevel" value="ERROR+WARNING" />
  4. Change the value to 'VERBOSE'
    • <add key="Logging" value="VERBOSE" />
  5. Save and close web.config, and then restart the Equitrac application pool.
  6. Use Web Client to reproduce the issue.

Collecting Log Files

  1. Start Internet Information Management console and stop the Equitrac application pool.
  2. Go to the C:\ProgramData\Kofax\ControlSuite\Logs\Equitrac\WebClient folder.
    • Note: The ProgramData folder is hidden by default.
  3. Collect all log files and send them to Kofax support.

Turn off logging:

Note: This is a recommended step as logging decreases the performance of the application.

  1. Start the Internet Information Services Management console and stop the Equitrac application pool.
  2. Open web.config from the installation folder of Web Client in a text editor such as Notepad.
    • For Equitrac Office it is c:\Program Files\Equitrac\Office\Web Client
    • For Equitrac Express it is c:\Program Files\Equitrac\Express\Web Client
  3. Find the line <add key="Logging" value="VERBOSE" />
  4. Change the value to 'ERROR+WARNING'
    • <add key="Logging" value="ERROR+WARNING" />
  5. Save and close web.config, and then restart the Equitrac application pool.

Applies to:  

Product Version
ConerolSuite 1.2