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ControlSuite: Unable to Scan to Rightfax using Capture and Send



When configuring Scan to Rightfax using Equitrac Capture and Send components, scans do not reach the Rightfax server and are not sent successfully.


There is a requirement for the "Visual C++ Redistributable for Visual Studio 2012" which is not in the standard Installation pre-requisites for ControlSuite 

  1. Download the "Visual C++ Redistributable for Visual Studio 2012" from the following web page:

(You'll need the x86 version, not the x64, as the rfcomapi.dll we use in Equitrac is 32 bits).

  1.  Install that downloaded vcredist_x86.exe to all SPE servers

This should fix the problem. In case it still does not help, you may have to re-register the rfcomapi.dll file on that server, so you'll need the following additional steps:

a. Open an Administrator Command Prompt at the server

b. Navigate to the following folder: C:\Program Files\Kofax\Equitrac\Scan Processing Engine

c. Run the following command in there: regsvr32 rfcomapi.dll

Applies to:  

Product Version
ControlSuite 1.0
ControlSuite 1.1
ControlSuite 1.2