Skip to main content
Kofax

ControlSuite: Unable to map a Not For Resale (NFR) entitlement

  1. Last updated
  2. Save as PDF

Problem Statement:

  A NFR (not for resale) entitlement for ControlSuite product has been obtained.  In the Entitlement Portal, the normal process of creating a License Server is successful.  However, when attempting the "Map Entitlements", it is grayed out and unable to be selected.  

Cause:

  This is currently a limitation of the Entitlement Portal.  

Workaround:

  Open a licensing ticket including the Entitlement ID and License Server name.  This will be mapped by the Kofax staff for you.