ControlSuite: Unable to map a Not For Resale (NFR) entitlement
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Problem Statement:
A NFR (not for resale) entitlement for ControlSuite product has been obtained. In the Entitlement Portal, the normal process of creating a License Server is successful. However, when attempting the "Map Entitlements", it is grayed out and unable to be selected.
Cause:
This is currently a limitation of the Entitlement Portal.
Workaround:
Open a licensing ticket including the Entitlement ID and License Server name. This will be mapped by the Kofax staff for you.