How to Generate Diagnostic Trace logs in Equitrac 6
Open the Equitrac Web System Manager in your web browser and log in.
In the Menu go to the Diagnostics > Trace Settings
Select the service you require tracing on in the Web Interface by checking its box.
In the Menu above choose Edit Trace File Settings
When the menu appears select as below:
Save the settings
Once this is complete, please clear the file contents to keep the log files small for the session rather than providing e.g. 6 months of standard logs.
To do this, reselect the service you are tracing and select Clear File Contents:
Then complete your tests
When tests are complete, download the files using the Download Logs option
Note: Remember to switch the logs back to standard once tests are complete and logs downloaded
Add as much detail as possible in the description of your case. This is where you can explain what you need or what the issue is, what steps were taken before, tests performed, how many users on items it is impacting, etc. Providing thorough and accurate details when logging a case can have a significant positive impact on issue resolution time.