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ControlSuite : Jobs do not submit from Apple Mac workstations to a DRE when using SMB or LPR printing

Article # 3045393 - Page views: 42

Problem: 

After setting up an SMB or LPR print queue on Apple macOS Devices to a DRE using SMB or LPR protocols, the print job gets stuck on the Mac and will not submit to the Print Queue on the DRE server.

Solution: 

Following Windows updates to mitigate the Print Nightmare CVE 2021-1675 vulnerabiluty, this can happen to a macOS device that was previously working.

This is not an Equitrac issue and can be resolved by applying the latest macOS security updates.

Applies to:  

Product Version
Controlsuite 1.x
Equitrac 5.x

 

Article # 3045393