Skip to main content
Kofax

ControlSuite AutoStore: Event viewer Application log error LicenseLogger Exception for Controlsuite AutoStore LicenseUpdater

Article # 3032296 - Page views: 74

3032296

Problem: 

Event viewer Application log error for Controlsuite AutoStore LicenseUpdater stating LicenseLogger exception: Access to the path \\<server>\<folder>\Licensing is denied.

LicenseUpdater.png

Solution: 

In ControlSuite 1.2 Fixpack 2/AutoStore 8.2 Fixpack 2, a new Service was added named ControlSuite AutoStore License Updater Service.  This service uses the log path defined in the AutoStore Service manager to save its logging to.  Therefore if a UNC path has been defined for AutoStore Service, please change the service account from Local System to the same user that  AutoStore service is using.  This account needs to be part of the local Administrators group and have read/write permission to the path.

service.png

 

Applies to:  

Product Version
ControlSuite 1.2 FP2
AutoStore  8.2 FP2