The ControlSuite CNC (Call Notes Creator) form attached below will provide guidance on reporting issues/concerns to Kofax support and is tailored for ControlSuite. It includes fields for entering the basic information that would be needed to facilitate troubleshooting an issue with our support team. As information is entered, it dynamically updates to include additional fields/information that may also be needed based on the information that has already been provided. Completing this form helps to provide comprehensive information in one standardized place right from the get go and, by doing so, expedites the time to resolution.
ControlSuite CNC.xlsm (395.67 KB)