Skip to main content
Kofax

Device Web Server: Cannot Uninstall when installed on a drive other than C

Article # 3034104 - Page views: 263

3034104

Problem: 

When attempting to uninstall or Upgrade Device Web Service (DWS) on a system where it has been installed on a drive other than the C Drive, the process fails and cannot complete.

Solution: 

When the uninstaller is checking for the application location, it only searches on the C drive and therefore the process fails.

To workaround this, the files should be copied to the C drive (leave the original files on D) -   C:\Program Files\Kofax\Shared Services\DWS

The software will then uninstall from the D Drive correctly.  The files can then be removed from the C Drive.

Applies to:  

Product Version
ControlSuite 1.0
ControlSuite 1.1
ControlSuite  1.2