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ControlSuite: Konica Minolta Unified Client - Failed to register device with DWS - Return Code 400

Article # 3031428 - Page views: 156

3031428

Problem: 

If the return code 400 is displayed during registration, this is related to the SSL/TLS settings of the MFP. 

DRS Issue 400.jpg

DRS Plugin Error Log:

Message: com.nuance.docimg.dws.core.devicelifecyclemanager.DeviceInstanceException: failed to create device instance or get serial number for MFP IP ADDRESS

DWS Logs: NEUF Platform Konica Minolta:

[DEBUG] nuance-exec-1: (KonicaMinoltaDeviceLifecycleProvider) Getting Device instance for MFP IP ADDRESS

[ERROR] nuance-exec-1: (KonicaMinoltaDeviceLifecycleProvider) Remote connection MFP IP ADDRESS:443 didn't present a certificate

[ERROR] nuance-exec-1: javax.net.ssl.SSLException: Remote connection MFP IP ADDRESS:443 didn't present a certificate

Solution: 

When SSL/TLS is activated on a Konica device and should be used, ensure during registration that the web interface of the device is also encrypted with SSL/TLS. Open the MFP WebInterface with Admin rights and go to the PKI settings of the MFP, and ensure the mode for SSL/TLS is also be enabled. Change the value from none to Administrator.

Settings to encrypt the Konica Web Interface:

In Administrator mode, select [Security] - [PKI Settings] - [Enable SSL], and then configure the following settings. -> [Mode uses SSL/TLS] -> “Administrator mode]: Uses SSL communication only in administrator mode.” Or chose for admin and user: “Administrator mode and user mode]: Uses SSL communication in administrator mode and user mode.”

2021-08-12_13-53-33.jpg

Applies to:  

Product Version
ControlSuite 1.x
AutoStore  8.x