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Managing Windows printers when recovering from an Output Manager outage

Question / Problem: 

How to manage Windows printer when recovering from an Output Manager outage

Answer / Solution: 

When a print does not occur after recovering from an Output Manager outage, set the documents that are in an incomplete and error state to Hold.

  1. Open Windows Print Management and go to the Print Servers > (local) print server name > Printers
  2. Set the printers that have Jobs In Queue to Paused
  3. Start the OM services
  4. Enable any OM sources that are supposed to be enabled
  5. Once the OM services have started and enabled, right-click a Windows printer and choose Resume Printing
  6. At first, choose a couple of the printers that have a small number of documents in queue to confirm they are successful in sending documents into Output Manager
  7. Resume Printing on the Windows printer with the largest number of documents in queue
  8. Finish going through the Windows printers until no documents are left in any of the Windows print queues

 

Applies to:  

Product Version
Output Manager 4.0
Output Manager 4.0 SP1
Output Manager 4.0 SP2
Output Manager 5.x.x