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ControlSuite: Unable to add user account to Equitrac after refreshing license in Configuration Assistant

Article # 3031421 - Page views: 190



Unable to add user accounts to Equitrac, after refreshing the License in the Configuration Assistant, of a ControlSuite Government and Healthcare license.

In the EQ CAS log, the following is observed:

[ FATAL][2021/01/01 00:00:00.000][0x00000dbc][00000ec0][][EQCASValCodeSubSystem] [eqGetAccountInfo][0] 'EQException.Message: EQCASLicensingValCodeUtils::eqAssertAccountLicense: No licenses available for user. valCode: 'USERNAME'. valType='usr' id=1234'


This is a known issue that has been corrected in ControlSuite 1.1 Fixpack 4 or later.

Applies to:  

Product Version
ControlSuite Equitrac 1.1
  1.1 Fixpack 1
  1.1 Fixpack 2
  1.1 Fixpack 3