Disabling CopitrakPhone call accounting
Article # 3031735 - Page views: 140
Problem:
How to disable CopitrakPhone from collecting and processing call data.
Cause:
Call accounting data is no longer required.
Solution:
There are two different configurations for CopitrakPhone processing, automatic service and scheduled via command line task. Below are instructions to disable both methods.
-- [ Automatic Service ]--
- · Open CopitrakPhone ‘As Admin’
- · Under the Windows Service section, press the Stop button to stop the service.
- · Select File, then Select Exit to close CopitrakPhone.
- · Open windows services.msc as admin
- · Double-Click the Copitrak Phone Service
- · Change the Startup Type to Disabled and press Ok.
-
--[ Scheduled Task ]--
- · Verify all the above options for the Automatic service method are set.
- · Open Windows Task Scheduler
- · Locate the Copitrak Task configured for CopitrakPhone processing, right-click and select disable.
-
Level of Complexity
Moderate
Applies to
Product | Version | Build | Environment | Hardware |
---|---|---|---|---|
CopitrakPhone | 0.4.4.0 |
References
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