Skip to main content
Kofax

Disabling CopitrakPhone call accounting

  1. Last updated
  2. Save as PDF
Article # 3031735 - Page views: 42

Problem:

How to disable CopitrakPhone from collecting and processing call data.

 

Cause:

Call accounting data is no longer required.

 

Solution:

There are two different configurations for CopitrakPhone processing, automatic service and scheduled via command line task. Below are instructions to disable both methods.

 

 

-- [ Automatic Service ]--

  • ·         Open CopitrakPhone ‘As Admin’
  • ·         Under the Windows Service section, press the Stop button to stop the service.
  • ·         Select File, then Select Exit to close CopitrakPhone.
  • ·         Open windows services.msc as admin
  • ·         Double-Click the Copitrak Phone Service
  • ·         Change the Startup Type to Disabled and press Ok.

  • Picture1.png

 

Picture2.png

--[ Scheduled Task ]--

 

  • ·         Verify all the above options for the Automatic service method are set.
  • ·         Open Windows Task Scheduler
  • ·         Locate the Copitrak Task configured for CopitrakPhone processing, right-click and select disable.

  • Picture3.png

 

 

Level of Complexity 

Moderate

 

Applies to  

Product Version Build Environment Hardware
CopitrakPhone 0.4.4.0      

References

Add any references to other internal or external articles

​