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Any known issues with CopitrakDesktop and Microsoft Defender ATP?

Article # 3042675 - Page views: 10

Question

Are there any known issues with CopitrakDesktop10 and Microsoft Defender ATP?

 

Answer

Most Antivirus find some CopitrakDesktop 10 modules as threat and need to have its local directories added to the AV exclusion list as noted in the Kofax Copitrak install product documentation.

This pertains to the following directories on the workstation.

  • The main Copitrak application folder as set by the LOCALDIR (E.g. C:\Copitrak)
  • The Copitrak working directory located in %USERPROFILE%\AppData\LocalLow\Copitrak

These additional folders need to be added if Copitrak Desktop Scanning is being used

  • C:\Users\%USERNAME%\AppData\Local\Temp\Scantrak
  • C:\Users\%USERNAME%\AppData\Local\Temp\Scantrak_Desktop

 

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
CopitrakDesktop 2014.9.32.9581 CD10    
CopitrakDesktop 2014.8.31.749 CD10    
CopitrakDesktop 2014.5.4.13 CD10    
CopitrakDesktop 2014.5.4.2 CD10    

References

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Article # 3042675
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