Any known issues with CopitrakDesktop and Microsoft Defender ATP?
Article # 3042675 - Page views: 53
Question
Are there any known issues with CopitrakDesktop10 and Microsoft Defender ATP?
Answer
Most Antivirus find some CopitrakDesktop 10 modules as threat and need to have its local directories added to the AV exclusion list as noted in the Kofax Copitrak install product documentation.
This pertains to the following directories on the workstation.
- The main Copitrak application folder as set by the LOCALDIR (E.g. C:\Copitrak)
- The Copitrak working directory located in %USERPROFILE%\AppData\LocalLow\Copitrak
These additional folders need to be added if Copitrak Desktop Scanning is being used
- C:\Users\%USERNAME%\AppData\Local\Temp\Scantrak
- C:\Users\%USERNAME%\AppData\Local\Temp\Scantrak_Desktop
Level of Complexity
Easy
Applies to
| Product | Version | Build | Environment | Hardware |
|---|---|---|---|---|
| CopitrakDesktop | 2014.9.32.9581 | CD10 | ||
| CopitrakDesktop | 2014.8.31.749 | CD10 | ||
| CopitrakDesktop | 2014.5.4.13 | CD10 | ||
| CopitrakDesktop | 2014.5.4.2 | CD10 |
References
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