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Kofax

CD3 Logging and Log File Locations

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Question / Problem: 

What log files should be collected and where are they location when troubleshooting CD3

Answer / Solution: 

CD3 creates several log files and these are not all in the same location.

When dealing with CD3 issues it has some very good logging but it can be challenging to gather all the logs since there are so many locations.

This KDB provides the locations of log files, where they are located and what types of logs are in the location. This document is a work in process and will be updated as more information is gathered.

If submitting a case/task the log files will almost always be needed so it’s helpful to collect these right away. If unsure which to collect it’s best to collect all of them. Many have similar names and it’s important we know which came from what location. To help isolate these zip the folder that they are contained in so we know what folder they were from. Windows\Temp and Appdata\temp should be specified which are which.

Log File Locations

Once you install CD3 successfully you should have logfiles located in the location below.

·         C:\ProgramData\Kofax\LogFiles

One of the main log files needed when reviewing issue’s is the file below. This file’s naming convention is COMPUTERNAME_USERNAME_CopitrakDesktop10.log. It is a rolling log so there can be files with _001, _002 etc… in the name.

·         COMPUTERNAME_John.Doe_CopitrakDesktop10.log

This file by default is located C:\ProgramData\Kofax\LogFiles unless it has had its location changed in the LT2005_SETTINGS.INI using the below advanced logging.

[DEBUG LOGGING]

LOG_PATH=C:\CustomLogLocation

LOG_LEVEL=5

[DEBUG STATIONS]

9W5P8H2=

 

Other notable log file locations:

C:\ProgramData\Kofax\MessageQueue\log ***Log from Message Queue Service***

C:\Users\%Username%\AppData\LocalLow\Copitrak\ LOGGING ***LTBASE.DBG****

C:\Users\John_Doe\AppData\LocalLow\Copitrak\SPOOL  ***These are not technically log files but often needed when troubleshooting issues that might be spooling related***

C:\Windows\Temp **This folder houses at least two types of logs that I am aware of. Anything with Copitrak in the name and files that follow this naming convention COMPUTERNAME-yyyyMMdd-hhmm.log***

C:\Users\USERNAME\AppData\Local\Temp  ****Installation Logs can be found here and will contain “Copitrak” in the file name. These are needed when there are issues installing the product.

Advanced Logs

Often more logging is needed than is enabled with the installation of the product. These advanced logs are enabled through the addition of the below registry keys. These keys can be obtained from Tier 2 in the form of registry files that be merged into the machine’s registry. After adding these registry keys the computer should be rebooted as most of these will not take effect until the services and apps are restarted.

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Equitrac]

[HKEY_LOCAL_MACHINE\SOFTWARE\Equitrac\EQPortMonitorHook]

[HKEY_LOCAL_MACHINE\SOFTWARE\Equitrac\EQPortMonitorHook\Tracing]

"Enable"=dword:00000001

"File"="C:\\ProgramData\\Kofax\\LogFiles\\EQPortMonitorHook64.log"

[HKEY_LOCAL_MACHINE\SOFTWARE\Equitrac\EQSpoolerHooks]

[HKEY_LOCAL_MACHINE\SOFTWARE\Equitrac\EQSpoolerHooks\Tracing]

"Enable"=dword:00000001

"File"="C:\\ProgramData\\Kofax\\LogFiles\\EQSpoolerHooks64.log"

 

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Copitrak]

[HKEY_LOCAL_MACHINE\SOFTWARE\Copitrak\PrintProviderRelay]

[HKEY_LOCAL_MACHINE\SOFTWARE\Copitrak\PrintProviderRelay\Tracing]

"Enable"=dword:00000001

"File"="C:\\ProgramData\\Kofax\\LogFiles\\PrintProviderRelay.log"

 

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\ControlSuite]

[HKEY_LOCAL_MACHINE\SOFTWARE\ControlSuite\PrintSpoolerMonitor]

[HKEY_LOCAL_MACHINE\SOFTWARE\ControlSuite\PrintSpoolerMonitor\Tracing]

"File"="C:\\ProgramData\\Kofax\\LogFiles\\SpoolerMonitorService.log"

"Enable"=dword:00000001

 

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Equitrac]

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Equitrac\EQPortMonitorHook]

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Equitrac\EQPortMonitorHook\Tracing]

"Enable"=dword:00000001

"File"="C:\\ProgramData\\Kofax\\LogFiles\\EQPortMonitorHook.log"

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Equitrac\EQSpoolerHooks]

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Equitrac\EQSpoolerHooks\Tracing]

"Enable"=dword:00000001

"File"="C:\\ProgramData\\Kofax\\LogFiles\\EQSpoolerHooks.log"

 

Applies to:  

Product Version
Copitrak CD3 All Versions

 

 

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