Skip to main content
Kofax

Copitrak - CSS - Web Application returns a 500 Internal Server error on load

CSS Web Applications return a 500 Internal Server error on load

Problem Statement: CSS Web Applications return a 500 Internal Server error on load.

Cause: The ASP.NET Dynamic Compilation of the affected CSS web application is corrupt or out of date.

Solution:

1.Restart IIS by calling "IISReset" from an elevated command prompt to unlock the server side .NET cache.

2.Navigate to "C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files" (v1.1.4322 for older builds).

3.Delete the folder that corresponds with the non-functioning web application. For example if the CSS Reporter is the issue, the "ers.net_apps_reporter" folder would be deleted.

When the web page is reloaded for the first time there will be a slight delay as the cache is rebuilt.