Problem Statement:

When users print a Color PDF via Adobe it always tracks as color even when Black and White is selected at a Color Printer or the Device is Black and White

Cause:

Adobe Advanced Print Setup is letting Adobe manage all the colors.  Even if you print to a BW device Adobe will send the document as a color doc, and Copitrak will treat it as such.

Resolution:

1. Open a PDF File in Adobe
2. Click File Print
3. Click Advanced in the Print Dialogue
4. Check Let Printer Determine Colors (If Treat grays as black, Preserve Black, and Preserve CMYK Primaries are checked leave them alone)
5. Select OK, and click Print to test