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Copitrak Desktop Suite (CD3) not printing documents that contain single quotes

Article # 3042672 - Page views: 32

Issue

When printing documents that contain a single quote, there is no print output or Copitrak billing popup.

 

Cause

There is an issue with parsing the print stream to properly capture and process the print job when a document contains single quote in the file name.

 

Solution

Copitrak Desktop Suite (CD3) has an available hotfix for it's PrintSpoolerMonitor service that will correct this issue.

Please open a support case requesting Kofax CopitrakDesktop Fix 16885.

 

Level of Complexity 

High

 

Applies to  

Product Version Build Environment Hardware
CopitrakDesktopSuite (CD3) 3.0 3.0.22.111    

References

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Article # 3042672
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