When printing documents that contain a single quote, there is no print output or Copitrak billing popup.
There is an issue with parsing the print stream to properly capture and process the print job when a document contains single quote in the file name.
Copitrak Desktop Suite (CD3) has an available hotfix for it's PrintSpoolerMonitor service that will correct this issue.
Please open a support case requesting Kofax CopitrakDesktop Fix 16885.
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