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Copitrak Edge hardware stops enabling copier until local data folder is deleted

Article # 3045308 - Page views: 14

Issue

Copitrak Edge hardware stops enabling copier. To temporarily resolve, the contents of %APPDATA%\LocalLow\Copitrak\DATA need to be deleted and Edge reboot.

 

Cause

Copitrak Edge is configured as on a tablet connected with a Copitrak Interface cable & MCIF box.

 

Solution

Open ConfigFileManager, Terminal/User Options; Under each Edge TERMINAL_GROUP set the value of option CopySenseMethod from "T" (splitter box/MCIF) to "S"(Single).

Screenshot 2022-04-28 082932.jpg

 

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
Edge 2.5.7      
Edge 2.5.8      
Edge 2.6.0      

References

Add any references to other internal or external articles

 

Article # 3045308
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