Kofax Copitrak System not processing data as of January 1st 2022

Issue

Kofax has become aware of an issue with the Copitrak application that is preventing data from fully processing after January 1, 2022. Please note that no data is being lost. Your Copitrak solution will continue to collect information and store them as raw data. Once a fix is available, the raw data will be processed to the database which will then be available for reporting and billing.

Cause

A software bug has been identified in the ERS pricing module with dates stored as 32bit Integers failing as of year 2022

Solution

Root cause has been identified and a fix is currently being worked on.  This article will continue to be updated as more information becomes available. 

Applies to  

References

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