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One user not able to login to Copitrak

Article # 3047550 - Page views: 30

Issue

A single user is not able to log into the Copitrak system

 

Cause

Some usernames can contain special characters such as names that look to contain a single quote. These entries may look correct but are not true ANSI/ASCII for the Copitrak system to process.

 

Solution

The source of the import needs to be adjusted to contain a true ASCII single quote. Editing the entry already import can also be done within the Copitrak Manager's Master User List.

 

Level of Complexity 

Easy,

 

Applies to  

Product Version Build Environment Hardware
CSS 3.2      

References

Add any references to other internal or external articles

 

Article # 3047550
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