One user not able to login to Copitrak
Article # 3047550 - Page views: 46
A single user is not able to log into the Copitrak system
Some usernames can contain special characters such as names that look to contain a single quote. These entries may look correct but are not true ANSI/ASCII for the Copitrak system to process.
The source of the import needs to be adjusted to contain a true ASCII single quote. Editing the entry already import can also be done within the Copitrak Manager's Master User List.
Level of Complexity
Add any references to other internal or external articles